Refund & Cancellation Policy

Effective July 30, 2026

This policy explains how refunds and cancellations work for payments made through AppKip — Marketplace and BaeBuz escrow purchases, Mobility trips, and Wallet. It supplements our Terms of Service, which govern your use of AppKip more broadly.

1. Marketplace & BaeBuz purchases (escrow)

Payments for Marketplace listings and BaeBuz bookings made through escrow are held until the transaction completes. If there’s a problem with what you received, you can open a dispute within 7 days of delivery or the service being provided, via in-app support.

AppKip support reviews the dispute and makes the final decision on how escrowed funds are released. Where a refund is approved, you receive the full item or booking price back. The original payment-processor fee (charged by Tingg, mobile money, or your card provider) is not refundable — it isn’t collected by AppKip and can’t be returned by us.

2. Mobility

You can cancel a trip or delivery request free of charge any time before a driver or provider has been assigned — and for a short grace period after they’re assigned, so an accidental booking or an immediate change of mind costs you nothing. The length of that grace period is shown in-app.

Once the grace period ends and a driver or provider is on their way, a cancellation fee may apply. The fee is a percentage of your quoted fare, and it’s shown in-app at the time of booking and again before you confirm the cancellation. If the driver or provider cancels, you are never charged a cancellation fee.

3. Wallet

Funds added to your AppKip Wallet are available for use immediately and are non-refundable once they land in your balance, except where a top-up failed or was duplicated due to a processing error — contact support and we’ll investigate. Withdrawals to your bank account or mobile money are final once processed.

4. How refunds are processed

Refund requests are reviewed manually by AppKip support. Once a refund is approved, it’s returned to your original payment method within 5–7 business days. Processing times beyond that point are determined by your bank or mobile money provider, not AppKip.

5. Changes to this policy

We may update this policy from time to time. If we make material changes, we’ll update the effective date above and, where appropriate, notify you in-app or by email. Continued use of AppKip after changes take effect means you accept the updated policy.

6. Contact us

Questions about a refund or cancellation? Email us at support@appkip.com.